Pricing varies depending on where we’re able to source your item, as retail prices differ between markets. Once your item is located, we’ll confirm the total price, which includes our sourcing fee and express international shipping.

Yes, we ship worldwide. All orders are sent via trusted global couriers such as DHL Express, UPS or FedEx.

We charge a flat sourcing fee based on the item’s value. This fee is always included in the final price we share with you once the piece is located.

• Under $1,000 → $100 fee

• Under $2,000 → $150 fee

• $2,000–$7,000 → $250

• $7,000+ → capped at $350
  
  
  Hermès Policy:
  Due to the exceptional demand and specialized sourcing required for Hermès pieces, handbags from this brand follow a different structure. For Hermès handbags with a retail price above $2,500, CAIA charges a 10% sourcing fee based on the item’s retail price.

Some items are found within hours, others take a bit more time. Availability, seasonality, and rarity all play a role. Rest assured—we’re on it and will notify you the moment it’s secured.

While we don’t provide daily updates, every request remains open and actively tracked until fulfilled. We never close a request unless it’s been sourced or canceled by you.

Absolutely—just send us a message if you’d like to cancel or revise your request. If you update your Instagram handle or plan to deactivate your account, please let us know to avoid communication gaps.

We accept bank transfers, Zelle, and Venmo.

Once payment is received, your item will ship within 5–7 business days if shipping within the US. You'll receive tracking info via email as soon as your order is on its way.

We offer white-glove delivery service at no extra cost to Dominican Republic at a longer lead time of 1-2 weeks.

If the item hasn't shipped, yes—we can cancel the order. Please note that our sourcing fee becomes non-refundable once an invoice is issued, even if the order is canceled.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

We can hold most items for up to 24 hours. Due to supplier policies, we’re often unable to extend holds beyond that window.

All sales are final. Please confirm your size and all product details before moving forward, as we’re unable to offer returns or exchanges.